FAQ

FAQ

How do I listen to the audio previews?

Our music player should play on all current devices. Please make sure the page is fully loaded and refresh the page if problems persist. The correct plugins should be installed on most devices so your web browser should notify you if a plugin is required for your particular device/browser to play back our previews.

PLEASE NOTE:The preview files on our site are compressed stereo .mp3 files. Although the quality is great for previewing, the 44.1khz stereo wav files you will receive in your download package are far superior in quality. If you still can't hear our previews, Check your sound card levels and speaker connections, make sure you have the most current driver for your sound card and browser.

How do I purchase a sound file?

Making a purchase could not be easier. Just add any items to the cart by clicking on the green shopping cart icon. A pop up will appear giving you the option to 'continue shopping', 'checkout' or checkout with PayPal Express. You will be directed to our shopping cart system where you can enter the information required to complete your purchase.

Is my personal information safe?

We accept payment from all major credit cards and PayPal. Our websites are regularly scanned for their compliance with the PCI DSS - Payment Card Industry Data Security Standards. All data is transmitted via Secure Socket Layer (SSL) technology and then encrypted securely into our payment gateway.

When registering and making payment, it is important to provide accurate information as failed transactions often occur when there is a typing error or incorrect address information provided. This can often lead to delays in processing an order.

PLEASE NOTE: Royaltyfreeclassicalmusic.co.uk is a part of Multimediasound.co.uk. All purchases made on this web site will appear as MULTIMEDIASOUND or MMSOUND on your credit card statement or Paypal account.

Do you have a privacy policy, delivery policy or any kind of refund policy?

Yes. All this information and more can be found by using the links at the bottom of this site.

I want to pay with eCheque, is that O.K?

Yes. PayPal gives you the option to pay with e-Cheque. For those customers wishing to pay using e-Cheque, it is important to note this will result in your download keys being delayed whilst your payment clears. Depending on your local currency, this can take anything from 3 to 5 days.

How will I receive my file?

When you have successfully completed payment, a confirmation e-mail and download link will be sent the e-mail address stated on your order so it is very important to use a valid e-mail address to ensure that you receive your download link. The download key is a unique encrypted URL to your chosen files and for security reasons will expire 48 hours after purchase. Should you be unable to download within the 48 hour period, you can request to renew your download by contacting us.

What format will the downloaded sound files be?

When you click your download link you will be directed to your personal download page. All audio files are contained within a .zip package along with composer info. Our full tracks are available as broadcast quality 16bit 44.1khz .wav files.

IMPORTANT: Please ensure that you backup the Music License, sound files and purchase receipt as proof of license.
 
The cookie settings on this website are adjusted to allow all cookies so that you have the very best experience. If you continue without changing your cookie settings, we'll assume that you are happy to receive all cookies on our website. However, if you would like to, you can change your settings at any time using the Change cookie settings link in the Special menu.